Filter FAQ categories
Retail FAQs Head office FAQs
  • Are all your vacancies advertised?

    All open vacancies will be advertised on our careers site. If you don't see anything suitable at the moment then you can register through the careers site for job alerts. You'll be notified by email as soon as a suitable vacancy goes live.

  • Do I have to apply through the website, or can I email you my CV directly?

    Unfortunately you cannot email your CV to us directly, all applications need to be submitted via our careers site. If you are experiencing problems submitting an online application please email us including any screenshots and a description of the issue you are having - 

  • Can I drop my CV off instead of applying online?

    Of course! Please pop into the store which has the vacancy you would like to apply for and have a chat with a member of staff.

  • I saw a role advertised on your website that I wanted to apply for, but now it has disappeared.

    Although each vacancy is advertised with a closing date, we sometimes receive a really high number of applications and this can lead to a vacancy closing early. To avoid disappointment, we advise that you apply for the role you are interested in as soon as you see it advertised.

  • I’m having problems applying for a vacancy through your careers site, what should I do?

    Sorry if you are having problems with our careers site. So we can help you best, please take a screen shot of the error message you are receiving and email it along with the vacancy number and details of the issue to - 

  • Will I hear back from you once I have applied?

    Yes, we acknowledge receipt of all applications via email usually within 24 hours of your application. Please look out for this email and if it does go to your junk folder, please do add us to your list of contacts to prevent this happening again. When we have reviewed your details we will let you know if we will be taking you forward for an interview. Sometimes we will let you know by phone, but most of the time we will tell you by email. Due to the really high volumes of applications we do receive, unfortunately it isn't possible to give detailed personal feedback to each application. 

  • There is a new store opening near me, how do I apply for a job there?

    When we are ready to start recruiting in a new store that we are opening all available job openings will appear on the careers site. If you would like to sign up for 'Job Alerts', then you will be notified by email as soon as the vacancies are posted to our careers site.

  • What’s the recruitment process?

    Our recruitment process varies according to the type and level of the role. We recruit via a combination of telephone interviews, video conference call, face-to-face interviews, assessment centres and testing. Which selection process we use depends completely on the role. You can find out more about the recruitment process by reading the information on each of the head office and retail pages.

  • How will I hear if I have an interview?

    You will usually hear that we'd like to invite you for an interview by email. To avoid missing out on booking an interview, please make sure our emails don't end up in your junk folder by adding us to your contacts. The email inviting you for interview will include all the details on how to book your interview. Once your interview is booked, you'll receive a confirmation which includes the time, date and address of the interview and some information on what to expect on the interview day. If any information is missing and you still have a question about the interview, please contact the store where your interview will be held, so they can help you. You can find the contact details of all of our stores in the Store Locator.

  • How do I book my interview?

    You will receive an email with a link to our online booking system, which is where you can book your interview. If you have any issues or require any help with this, please contact the store where your interview will be held using the Store Locator.

  • What do I do if I can't attend my interview?

    If you can't attend your interview, please let us know as soon as possible. You can do this by calling the store which your interview is being held in and you can find the contact information for each store in our Store Locator.

  • Is it possible to re-schedule my interview?

    If you can no longer attend your interview on the date and time you had originally booked, please call the store you are interviewing at and they will be able to advise. We will try our absolute best to reschedule your interview, although please be advised that due to business requirements this won't always be possible.

  • To enable me to attend the interview, I have some additional requirements.

    If you have specific requirements to enable you to attend the interview, please contact the store where your interview will be held and speak to the store manager so they can accommodate you.

  • I wasn't successful with my application/interview, can I apply again?

    We understand that it can be disappointing if you don't get the job that you applied for. Our response to your application/interview will advise if we think that you should apply again.

  • I have received an email informing me that my careers account is going to be deleted, what do I do next?

    When you apply for a role, your Superdry Careers account remains on our system for six months. If you decide that you no longer need your account your data will automatically be deleted. This does not mean you cannot apply for another role in the future, you will just need to create a new account the next time you apply. If you would like to keep your account open beyond six months, just follow the instructions on the email you receive to keep your account open.

  • I have found a new job and I no longer need my Superdry Careers account, what should I do?

    You are in control of your Superdry Careers account, if you no longer wish to hear about roles from us and would like to delete your account, please login and follow the instructions. Please note the resourcing team are unable to delete your account.

  • Will I need to be credit checked before joining Superdry?

    We do credit check some people that we offer jobs to. For security reasons, we require everyone joining our Finance and Legal departments, as well as all Heads of Department and Directors, to undergo and pass a credit check. All offers made in this department are subject to this process being completed successfully. We only do this for people that we offer a job to, and we always get written consent from the offered candidate before we start the process.

  • I can't see the answer to my question in the FAQs, how do I get in touch?

    If you can't find the answer to your question above please email we'll do our best to respond to your email within 48 hours of receipt (Mon-Fri).