Working as a Sales Associate
The role of a Sales Associate is varied, interesting and challenging. We have more people working for Superdry as Sales Associates than any other job – this role is the lifeblood of our business. Sales Associates are the people that help our customers every day, delivering fantastic customer service, and living and breathing the brand.
Sales Associates work on the shop floor, engaging with customers, building rapport and understanding our customers’ needs. By proactively approaching customers and striking up conversations, we work hard to find out how we can help, and how we can find products to match our customers’ needs. We also ensure the stores look immaculate, by displaying products properly, in the correct size order, that they are hung or folded properly, and that we create an appealing and inspiring place for our customers to shop.
The role also involves serving customers on the cash desk, taking payments, folding and bagging our product and processing exchanges. Sometimes Sales Associates will work on the fitting rooms, helping customers to make sure that products fit correctly, advising on outfits and helping them to find additional products that would work well with what they have chosen. We also work in the stockroom processing deliveries, which involves storing the products in size order and in the right location so they can be easily found. Working in the stockroom also involves picking the correct product for replenishment on the shop floor and finding items that customers have specifically requested.
It’s a really fun job – there’s always something different to do, there’s lots of variety, and we get to talk to lots of different people all day. The camaraderie among the team in store is great and everyone’s really friendly, and while everyone works hard, people have fun together too. It’s a great role for people who are good communicators, love talking to people and find it easy to strike up conversations with new people.
It’s not always easy – we’re on our feet most of the time, we often have to work evenings and weekends, and if you’re working in one of our airport stores they open very early and close very late. The run up to Christmas can be incredibly busy and we have to work extremely hard. We always need to be our best self for the customers, so even when we’re not feeling great or aren’t in the best mood, we put that to one side and continue to deliver great service. Overall it’s a brilliant job, working with great people, for a fantastic brand, with excellent career prospects and benefits.
Featured Sales Associate jobs
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- Sales Associate USA Part Time - Superdry New Jersey Bridgewater Commons, NJ - Closes: 09.30.18
Find out about some of the tasks you'll be involved in as a Sales Associate.
Where could a career
at Superdry take you?
The recruitment process
in a few easy steps
We use lots of different ways to assess candidates who apply for roles with us. Everyone’s journey through the recruitment process begins with an online application, but from there we will use a combination of different methods to decide on the perfect candidate for each role. We’ve outlined the key steps below, though we don’t use all of these steps for every vacancy. Which of these selection methods we use varies from role to role.
All our hires start with an online application. It’s a straightforward process, just click any of the apply links, create your account and follow the instructions.
We review all application forms and CVs carefully against the role criteria we set out in the job description, and pick the most suitable people for each role to take forward.
We usually start our corporate recruitment with a short telephone interview, to understand more about your career history, achievements, capabilities and cultural fit.
We often use this for our Sales Assistant recruitment in stores. It is a group session involving interactive and creative exercises and a short sharp interview.
We invite people in to meet the recruiting manager for all corporate and store management roles. It’s a great way to really get to know you and evaluate your experience and suitability.
Sometimes we use testing to understand technical competencies, management skills, numerical ability etc. This isn’t for every role, only where we need a skill that it’s hard to show at interview.
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