Working as a Supervisor
The role of a Supervisor is the next step up from Sales Associate, and is the first step on the management ladder within our stores. Supervisors look after the daily activities of a group of Sales Associates, which involves several different tasks. The most important part of the role is communication and scheduling – letting the Sales Associates know which tasks or which zones they will be working on at different times of the day, making them aware of any news or directives from the Store Manager or head office, updating them on how well different products are selling, briefing them on new products arriving in store, keeping them updated on social information and so on. The Supervisor acts as the key link between the Sales Associates and the management team.
Supervisors keep the Sales Associates focused and motivated throughout the day. By demonstrating masses of enthusiasm and leading by example, we help the Sales Associates to deliver the highest standards of customer service and sell our products. We make sure that everyone is putting what they learned on their REAL training into practice every minute of every day, and that the team are happy and contented at work. Sometimes we have little competitions or games to focus people on a particular task to make it more fun!
We also monitor stock levels on the shop floor, making sure gaps are filled when products are sold and ensuring that best-selling items or products we want to push are prominently displayed to customers. This involves working closely with the visual merchandising team to ensure guidelines are followed.
Finally, we also spend a lot of time serving customers, making them feel welcome, engaging them and building rapport, understanding their requirements, and helping them to find their perfect products. In many ways this is the best part of the job, as we all love dealing with customers and seeing them leave the store happy with a bag full of new Superdry product. It’s a job with loads of variety and loads of prospects, and although it can be tough and demanding, it is a fantastic first step on the path to management.
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Where could a career
at Superdry take you?
The recruitment process
in a few easy steps
We use lots of different ways to assess candidates who apply for roles with us. Everyone’s journey through the recruitment process begins with an online application, but from there we will use a combination of different methods to decide on the perfect candidate for each role. We’ve outlined the key steps below, though we don’t use all of these steps for every vacancy. Which of these selection methods we use varies from role to role.
All our hires start with an online application. It’s a straightforward process, just click any of the apply links, create your account and follow the instructions.
We review all application forms and CVs carefully against the role criteria we set out in the job description, and pick the most suitable people for each role to take forward.
We usually start our corporate recruitment with a short telephone interview, to understand more about your career history, achievements, capabilities and cultural fit.
We often use this for our Sales Assistant recruitment in stores. It is a group session involving interactive and creative exercises and a short sharp interview.
We invite people in to meet the recruiting manager for all corporate and store management roles. It’s a great way to really get to know you and evaluate your experience and suitability.
Sometimes we use testing to understand technical competencies, management skills, numerical ability etc. This isn’t for every role, only where we need a skill that it’s hard to show at interview.
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